our senior management team
senior operational team
- Garry Wilkinson, director (PPI operations)
- Mark Gee, chief technology officer
- Paul Kendall, head of our customer-contact division
- Paul Fleming, head of operational performance
- Tim Archer, Nathan Horner, Patrick Hurley and their senior team:
Michelle Aldous | Mark Anderson | Rachel Bell | Jack Bland | Sian Brightey | Ben Castell | Barbara Claypole | Simon Coe | Jackie Collins | Lorraine Cooper | Heather Cunliffe | Michael Dalston | Stephen Dickie | Ilana Eisner | Desmond Gaffney | Ashley Hart | Colin Hemmaway | Andy Howell | Jacquie Hutchins | Alison James | Lex Jones | Linda McInerney | David McQueen | Karen Noble | Peter Parry | Sandra Robson-Clark | Martyn Tomkins
chief executive office
- Alison Hoyland, head of the chief executive's office and board secretary
communications team
- Emma Parker, deputy communications director (special projects)
- Martyn James, head of media
- Caroline Wells, head of outreach
- Sally Young, head of publishing, online and design
finance and performance team
- Marcus Brissenden, financial controller
- Tracy Campbell, head of property and operations support
- Mike Harris, head of strategic analysis
- Chris Stanley, head of management accounts
- Melanie Wheeler, head of business planning and performance
HR and organisational development
- Kelly Thompson, head of HR operations
- Margaret Wrightson, head of organisational development
policy and legal team
- Yvette Bannister, lead ombudsman (legal and jurisdiction)
- Richard Goodman, policy director
