skip tocontent

can we help?

has the company given you its final answer?

By law, the company has to investigate your complaint fully – and it has up to eight weeks to do so. But if you feel the company hasn't dealt with your complaint fairly, we can look into the problem for you.
We cover complaints about many things – but not everything. So we'll need you to complete our complaint form, to see if we can help you.

  • download the complaint form to complete on-screen and post back to us.

image: can we help?

how the ombudsman service helped me ...

my story »