skip tocontent

about us

We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.

If you have a complaint about a financial product or service and you're not sure how to get started, get in touch. You can ring us on 0300 123 9 123 or 0800 023 4567.


PPI

  • Wondering about mis-sold PPI – or think you have a complaint? We can give a free and unbiased answer. Find out more about PPI and how we resolve complaints about it.

latest news

  • ombudsman news 141

    We have now published our latest issue of ombudsman news – where credit’s due. It features case studies showing how we’ve resolved complaints about different forms of credit.
  • annual review 2016/2017

    We publish our annual review for the 2016/2017 financial year - giving an overview of the complaints we saw and how we handled them.

frequently asked questions