This section answers a number of frequently-asked questions (FAQs) about:
we've received a complaint for the first time. What do we need to do?
Many businesses receive complaints only rarely – so may not be used to the official procedures they have to follow if a consumer complains.
Our quick guide:
briefly sets out what you need to do if a consumer complains to your business. There are certain procedures you need to follow. These include:
This quick guide also explains how to find out more about the complaints-handling rules you need to follow.