This section answers a number of frequently-asked questions (FAQs) about:
what do we need to tell consumers about the ombudsman service?
We've produced a special publication for businesses covered by the ombudsman:
This includes details of the requirement for businesses to give consumers our leaflet, your complaint and the ombudsman.
This leaflet is available from us in packs of 25 at £5 per pack (including p&p). You will need to send us a cheque with the completed order form: