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useful links

before we get involved FAQs on this topic:

information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

before we get involved

telling consumers about us

what do we need to tell consumers about the ombudsman service?

We've produced a special publication for businesses covered by the ombudsman:

This includes details of the requirement for businesses to give consumers our leaflet, your complaint and the ombudsman.

This leaflet is available from us in packs of 25 at £5 per pack (including p&p). You will need to send us a cheque with the completed order form:

order form