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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked-questions (FAQs) about:

keeping in touch

ombudsman statistics

where can I find statistics about complaints to the ombudsman service?

Our annual review includes all kinds of facts and figures about our work and the complaints we receive. It covers the financial year (from April to March) and is published in June each year. We also publish a range of statistics each January, in our annual corporate plan & budget.