The power to settle financial complaints.
The power to settle financial complaints.
This section answers a number of frequently-asked questions (FAQs) about:
where are the ombudsman rules published?
The Financial Ombudsman Service was established by parliament under Part XVI and Schedule 17 of the Financial Services and Markets Act 2000. We also have powers under the Consumer Credit Act 2006.
The rules setting out in more detail how the Financial Ombudsman Service (and businesses providing financial services) should handle complaints are published as part of the Financial Services Authority's Handbook – in the section Dispute resolution: complaints.