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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

our rules & powers

the rules

where are the ombudsman rules published?

The Financial Ombudsman Service was established by parliament under Part XVI and Schedule 17 of the Financial Services and Markets Act 2000.

The rules setting out in more detail how the Financial Ombudsman Service (and businesses providing financial services) should handle complaints are published as part of the Financial Conduct Authority's Handbook – in the section Dispute resolution: complaints.