The power to settle financial complaints.
The power to settle financial complaints.
This section answers a number of frequently-asked questions (FAQs) about:
what's the ombudsman service doing to help prevent complaints?
Our work gives us a unique insight into how complaints arise and how they might be avoided. There are valuable lessons from this for both the financial services industry and for consumers – and we carry out a wide range of activities to share our experience and knowledge with the outside world. These activities include: