information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
support for businesses covered by the ombudsman
what's the ombudsman service doing to help prevent complaints?
Our work gives us a unique insight into how complaints arise and how they might be avoided. There are valuable lessons from this for both the financial services industry and for consumers – and we carry out a wide range of activities to share our experience and knowledge with the outside world. These activities include:
- taking part in a wide range of events for businesses every year – from roadshows and seminars to conferences and exhibitions
- running our technical advice desk – a dedicated service for people handling complaints who have questions about the ombudsman's approach and procedure
- publishing our regular newsletter, ombudsman news, as well as quick guides and the detailed information in our online technical resource.