The power to settle financial complaints.
The power to settle financial complaints.
This section answers a number of frequently-asked questions (FAQs) about:
What do businesses have to tell consumers about the ombudsman service?
Our technical note, telling consumers about the Financial Ombudsman Service, summarises what you have to tell consumers. This includes the requirement to provide our consumer leaflet, your complaint and the ombudsman, at the appropriate stage in the complaints procedure.