This section answers a number of frequently-asked questions (FAQs) about:
where are the rules for the Financial Ombudsman Service published?
where can I find an overview of the ombudsman's process and procedures?
why does the ombudsman service work differently from the courts?
how long will you take to resolve a case, once it's been referred to you?
can a business submit information in confidence to the ombudsman service?
can we contact the consumer while the ombudsman service is considering a complaint?
how does the ombudsman service know what's going on in the real world?
what is the ombudsman service doing to stop consumers making false claims?
why do you accept complaints from third party complaint-handlers on behalf of consumers?
does the ombudsman service restrict its work on a complaint to the specific arguments raised by the consumer – as in legal pleadings?
what's the ombudsman's approach to complaints involving "basic advice" and "simplified advice"?