This section answers a number of frequently-asked questions (FAQs) about:
where can we find out more about the ombudsman's approach to mortgage endowment complaints?
I need to calculate redress in a mortgage endowment case and I'm not sure how to go about it. Can you help?
in calculating redress for a mis-sold mortgage endowment policy, can I deduct a windfall payment that the customer has received or is due to receive?
why does the 15-year "long-stop" rule not apply to time-bar complaints to the ombudsman service?
what if the loss calculation shows that the consumer has made notional past savings – as a result of having made lower payments to the mis-sold endowment mortgage?