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information for businesses covered by the ombudsman service

our voluntary jurisdiction

I've heard the ombudsman service has a voluntary jurisdiction for certain complaints that aren't automatically covered by the ombudsman by law. Where can I find out more about this?

After public consultation, we opened our "voluntary jurisdiction" to allow businesses to sign up with us for certain types of complaint not otherwise covered by our compulsory jurisdiction.

Businesses are not required by law to join our voluntary jurisdiction. But in doing so, they formally agree to deal with complaints - and comply with our decisions - in the same way as under our compulsory jurisdiction.

Businesses that have signed up to join our voluntary jurisdiction by contractual agreement include:

Businesses thinking about signing up to our voluntary jurisdiction will need to consider the rules and requirements that apply. You will probably want to contact our technical advice desk for further information.