got a complaint? here's what to do ... [British Sign Language video-clip]
how the ombudsman service helped me ...
how can I find out:
what are the types of financial complaints the ombudsman service can’t help with?
I'd like to discuss my complaint with you but my preferred language is not English. Can you help?
what is your policy on accessibility and diversity?
how long will the ombudsman service take to consider and resolve my complaint?
what types of businesses, charities and trusts can use our service?
what happens if a business goes bust while the Financial Ombudsman Service is looking at my complaint about it?
I'm a UK citizen currently living in Europe. Would I still be covered by the Financial Ombudsman Service if I had a complaint – or would I need to go to a European equivalent?
who can I complain to if I'm not happy with the service provided by the Financial Ombudsman Service?