information for researchers
This section gives you quick and easy access to the more commonly-asked questions on a wide range of issues relating to the Financial Ombudsman Service.
complaints we deal with
- how can I check if you've dealt with a complaint like mine before?
- where can I find statistics about numbers and types of complaints handled by the ombudsman service?
about the ombudsman service
- I'm a student doing a project. Can you give me some background information on ombudsmen?
- who does the Financial Ombudsman Service answer to?
official documents
where can I find information about the official documents underpinning the statutory functions and powers of the Financial Ombudsman Service?
funding
how is the Financial Ombudsman Service funded?
freedom of information
how does the ombudsman comply with freedom of information?