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FAQs index
complaining to the ombudsman
our publications
information for businesses covered by the ombudsman service
information for smaller businesses
information for advice workers
information for researchers
using this site

useful links

privacy statement
copyright
freedom of information and data protection

using this website
FAQs on this topic

finding my way round
legal position for website users
information about website users

frequently-asked questions

This section answers a number of frequently-asked questions (FAQs) about:

This section gives you quick and easy access to the more commonly-asked questions on a wide range of issues relating to the Financial Ombudsman Service.

using this website

finding my way round

I'm a new visitor to your website. What's the best way to find my way round and locate the pages I need?

legal position for website users

what's the legal position on my use of this website?
what's the legal position on copyright and this website?
what's the legal position on emails sent by the ombudsman?

information about website users?

do you collect and store information about your website users?