Consultation opens on our strategic plans and budget for 2021/22

Today we’ve published a public consultation on our proposed plans and budget for 2021/22.

The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve and our proposed budget and funding arrangements. It also gives an update on the current financial year. The consultation is open until 31 January 2021.

Read the full consultation and find out more about how to send us your response.

We’ll publish our final strategic plans and budget for 2021/22 before the end of the current financial year, including a summary of the feedback we received.

Please contact the Financial Ombudsman Service media team for more information:

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Ombudsman News 189

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Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

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Credit card complaints hit all time high

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Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.

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