Ombudsman News 190
8 April 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
We've published our latest quarterly data
Today we've published data showing the number of complaints we received between April and June 2019.
Last updated:
27 January 2021
In the first three months of this financial year we received 136,681 new enquiries and 70,304 new complaints – with 12,538 complaints passed to an ombudsman for a final decision. On average, we upheld 30% of the complaints we resolved. View the full data on our product complaints data page.
We've also published, for the first time, the complaints we received about claims management companies (CMCs), since becoming responsible for complaints about CMCs in April 2019. You can see this data on our Claims Management Ombudsman website.
Latest news
Financial Ombudsman increases complaint level predictions as performance continues to improve
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
Increase to our award limits
13 March 2024
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.