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news updates for 1998 - 2001

For media enquiries, phone Emma Parker (020 7964 0966) or David Cresswell (020 7964 0134) in our communications team (out-of-hours media enquiries on 07718 658 306).

updates 1998 - 2001

ombudsman news - issue 11

21 December 2001

- investment related complaints

[issue 11 - PDF version opens in new window]

ombudsman publishes new leaflet for use from 1 Dec 2001

30 November 2001

Financial Ombudsman Service officially becomes single port of call for financial disputes - from 1 Dec

27 November 2001

ombudsman publishes briefing note on awards for non-financial loss

26 November 2001

ombudsman news - issue 10

22 November 2001

- insurance related complaints

[issue 10 - PDF version opens in new window]

ombudsman launches new guide for financial firms

9 November 2001

proposed change to ombudsman jurisdiction - to cover UK customers of Europe-based banks and insurers

2 November 2001

consultation paper

technical briefing note on treatment of "windfalls" published today

22 October 2001

ombudsman news - issue 9

9 October 2001

- banking and loans related complaints

[issue 9 - PDF version opens in new window]

Final version of complaints-handling rules published today [PDF version opens in new window]

5 October 2001

ombudsman news - issue 8

10 September 2001

- investment related complaints

[issue 8 - PDF version opens in new window]

ombudsman news - issue 7

15 August 2001

- insurance related complaints

[issue 7 - PDF version opens in new window]

ombudsman news - issue 6

27 July 2001

ombudsman news - issue 5

12 July 2001

[issue 5 - PDF version opens in new window]

ombudsman service publishes annual review of personal finance disputes

26 June 2001

amendments to complaint-handling rules

15 June 2001

Financial Ombudsman Service publishes "mortgage endowment complaints assessment guide"

5 June 2001

ombudsman news - issue 4

1 June 2001

briefing note - 'telling your customers about the Financial Ombudsman Service'

1 June 2001

ombudsman news - issue 3

29 March 2001

[issue 3 - PDF version opens in new window]

ombudsman news - issue 2

14 March 2001

[issue 2 - PDF version opens in new window]

Ombudsman publishes insurance complaints round-up

31 January 2001

Financial Ombudsman Service Plan & Budget 2001/02

17 January 2001

final rules published on complaint-handling and the new ombudsman service

14 December 2000

proposals for funding the Financial Ombudsman Service

30 November 2000

Banking Ombudsman publishes new annual report [PDF version opens in new window]

22 November 2000

Ombudsman acts to streamline endowment mortgage complaints

5 October 2000

Ombudsman approach to complaints about TESSAs - guidelines issued today for banks and building societies

26 September 2000

new Financial Ombudsman Service kicks off season of roadshows at Derby County football ground

7 September 2000

first annual report charts progress in setting up the new single Financial Ombudsman Service

2 August 2000

proposals for new complaints-handling arrangements and the new single ombudsman service receive widespread support

25 May 2000

the Financial Ombudsman Service appoints Jane Whittles as Principal Ombudsman (Investment)

2 May 2000

"Consumers deserve a simple and highly visible complaints service" says Consumer Panel

10 May 2000

new Financial Ombudsman Service to hold consultation workshop

10 December 1999

Financial Ombudsman top line-up

17 November 1999

new complaints-handling rules proposed to underpin new ombudsman scheme

10 November 1999

new start for Ombudsman in Docklands

3 November 1999

Chief Operating Officer appointed

23 July 1999

new Chief Ombudsman appointed

15 June 1999

Chief Financial Services Ombudsman to be appointed

19 March 1999

FSA announces new Ombudsman scheme board

22 February 1999

FSA appoints Ombudsman steering group

30 March 1998