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new senior appointments announced: quality director and director of human resources

7 January 2005

The Financial Ombudsman Service today announced two new senior appointments:

quality director

Estelle Clark joins on 7 February 2005, taking up the new role of quality director. As a member of the executive team - reporting to chief ombudsman, Walter Merricks - Estelle will have responsibility for the strategic development and implementation of all issues relating to quality of service at the Financial Ombudsman. Estelle was formerly vice president responsible for quality, change management and information systems at European engineering business, Alstom Power. Prior to this, she worked for Fujitsu-ICL as director of quality and business effectiveness, following a career in technical, project management and sales roles within the ICL group. Estelle is a member of the Technical Board of Lloyd's Register Quality Assurance, and has been closely associated with the British Quality Foundation (having chaired its founder members' group and been a member of its advisory committee). She has been an assessor for the European Quality Award, and next year will be a judge for European Six Sigma awards.

director of human resources

Peter Stansfield joins the Financial Ombudsman Service on 17 January 2005 as director of human resources (HR). Peter has twenty years' experience in senior personnel roles - including over ten years with Securicor, where he was group personnel and development manager and, latterly, HR director. Peter is an associate consultant with the Institute of Directors, and is a course leader on their Diploma in Company Direction programme. As director of human resources, Peter will be a member of the executive team reporting directly to chief ombudsman, Walter Merricks. He joins as former head of HR, Darren Parris, moves on after more than four years with the ombudsman service.

Our organisation chart shows who our senior staff and ombudsmen are. Press-ready images of Estelle Clark and Peter Stansfield are available from our photo library.

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