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warning! fraudulent emails claiming to be from the ombudsman ...

1 April 2011

We are aware that fraudulent letters and emails claiming to come from the Financial Ombudsman Service are currently in circulation.

These spoof letters and emails sometimes contain copies of our logo or other images taken from our website or publications. They may ask you for money or for personal information such as your bank account details or copies of your payslips or passport.

Clues that the emails and letters are not genuine may include:

  • a mobile or overseas contact phone number
  • an unlikely-looking email address (such as a hotmail or gmail account)
  • a foreign PO Box number overtyped onto spoof versions of our website.

If you get a letter or email that says it's from us but that seems a bit suspicious - and you want to check it out - please call us on 0300 123 9 123.

To help protect yourself generally from fraudulent communications - you should:

  • never respond to a message that appears suspicious
  • never provide personal details - such as your address, phone number etc - unless you're absolutely sure the request is genuine
  • never provide any of your banking or credit card details unless you know for certain that the request is genuine
  • never give anyone your security information, such as your internet/telephone banking password or logon details. No genuine banking firm ever asks you to provide this information.

You should also:

  • install anti-virus software and keep it up-to-date
  • install personal firewall software.


media enquiries

  • press office - phone 0207 964 1234
  • out of hours - phone 0771 8658 306