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ombudsman publishes latest complaints data on individual financial businesses

27 March 2018

The Financial Ombudsman Service has published its latest six-monthly complaints data on individual business and groups today. The data features complaint numbers about banks, insurance companies and other financial businesses received by the ombudsman service between 1 July – 31 December 2017. 

  • 219 businesses feature in the complaints data - down by 11% when compared to the first six months of 2017 ( H1 2017).
  • We received a total of 165,406 new complaints - a decrease of 3% when compared to H1 2017 (170,083).
  • Of this figure, 92,231 were about PPI - an increase of 3% when compared to H1 2017 (89,513).
  • Consumer credit complaints continued to increase - up 11% to 16,328 when compared to H1 2017 (14,752).

Look at the complaints data now available on individual financial businesses.

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