8 December 2015
consultation opens on ombudsman's our plans and budget for 2016/2017
The Financial Ombudsman Service today publishes its proposed plans and budget for the next financial year (2016/2017) for public consultation – together with an update on numbers for the current financial year (2015/2016).
The plans and budget set out how next year (2016/2017) the ombudsman is planning to:
The proposals to manage and fund this workload include:
Caroline Wayman, chief ombudsman, said;
We’re planning for another busy year at the financial ombudsman service – as the high level of complaints we’ve seen in recent years stabilises and we make good progress resolving cases ever more quickly and effectively.
To help us do this, we’re working increasingly closely with financial businesses to continue to manage the impact of large volumes of complaints – and to plan for the inevitable volatility that can always impact the world of complaints.
I’m confident that the foundations we’ve established in recent years – through investing in our people, our systems and the way we work – will give us the flexibility, efficiency and resilience to handle the challenges that the future might hold.