contents
chairman's foreword
chief ombudsman's report
key facts and figures
overview of complaint trends
annual report of the independent assessor
report and financial statements
the board

 

 

report and financial statements

 

pdf version of the report and financial statements

You will need a copy of the Adobe Acrobat Reader to open it. It can be downloaded at no cost, from their website: http://access.adobe.com/

Alternatively, Adobe have a conversion tool at www.adobe.com/products/acrobat/access_simple_form.html. If you access this page and type the URL "http://www.financial-ombudsman.org.uk/publications/ar03/dr.pdf" in the box, their online conversion tool will give you an instant text-only version.

 

 

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