technical notes
- for businesses and consumer advisers
quick guides to ...
our series of factsheets giving a quick and informal overview of a range of technical issues - from case fees to calculating redress
telling consumers about the Financial Ombudsman Service
online consumer credit resource
a collection of online documents, reference materials and links, that give more background to our role in settling consumer-credit disputes
online PPI resource
a collection of online documents, reference materials and links, that give more background to our role in settling complaints about payment protection insurance (PPI)
online mortgage endowment resource
a collection of online documents and reference materials that outline the general approach taken by the Financial Ombudsman Service on mortgage endowment complaints
compensation for distress, inconvenience or other non-financial loss
complaints data
statistics about the complaints referred to the ombudsman service – showing the number we receive and the proportion we uphold –
together with notes for financial businesses on the practicalities involved in our publishing business-specific complaints data
motor insurance: vehicle valuation
buildings insurance: damage to underground pipes made from pitch-fibre
is compensation taxable?
explaining, in broad terms, our understanding of some general principles relating to the tax treatment of compensation that we award
assumptions for redress in pension mis-sale cases that fall outside the Pensions Review
complaints that the interest rate on a savings account is too low
redress for mortgage underfunding
index of documents relating to "splits" complaints
documents and decisions relating to our work on settling disputes involving "splits"
index of documents relating to Equitable Life complaints
adjudications, ombudsman decisions, counsels' opinions and other documents - that relate to our work on settling disputes involving Equitable Life