complaints data – showing individual financial businesses
for the period: 1 January to 30 June 2009
The tables of data you can download from this page cover the first half of 2009 (1 January to 30 June 2009). We have now also published more up-to-date complaints data for the second half of 2009 (1 July to 31 December 2009).
new cases
These tables show the number of new cases received by the ombudsman service in the first half of 2009 – from consumers dissatisfied with the financial business's response to their complaint. This number is likely to be affected by the size of the business involved.
Data about these new cases can be downloaded, sorted by:
- business name (the official name by which businesses are regulated) – listed from A to Z [PDF format]
- business group – listed from A to Z [PDF format]
- number of new cases received – in relation to each business [PDF format]
resolved cases
These tables show the percentage of resolved cases where the ombudsman service made a change in favour of the consumer in the first half of 2009. This change could range from £1 to £100,000.
Data about the complaints we upheld can be downloaded, sorted by:
- business name (the official name by which businesses are regulated) – listed from A to Z [PDF format]
- business group – listed from A to Z [PDF format]
- the percentage of cases resolved in favour of the consumer – in relation to each business [PDF format]
The data in these tables cover businesses only where we received at least 30 new cases and resolved at least 30 cases in the first half of 2009.
remember!
There is a time lag between our receiving a new case and our resolving it. So resolved cases during a period are not all the same as the new cases received in that period. The time lag varies from case to case. This means the figures for the outcome of cases in a single period may not, on their own, be significant – but the trend over several periods could be.
Cases that have taken longer to resolve may not necessarily reflect the most recent performance of a financial business's in-house complaints handling. And some cases may relate to things done by a predecessor business that has been taken over by the business against which the complaint is now recorded,