January/February 2014
A snapshot of our complaint figures for the third quarter of the 2013/2014 financial year
We regularly publish updates in ombudsman news on a quarterly basis showing what kind of financial products people have complained about - and what proportion of those products we have upheld in favour of consumers.
In this issue of ombudsman news we focus on data for the third quarter of the financial year 2013/2014 - showing how many new complaints we received, and what proportion we resolved in favour of consumers, during October, November and December of this year. During these three months:
| the financial products that consumers complained about most to the ombudsman service in October, November and December 2013 | % |
|---|---|
| payment protection insurance (PPI) | 74% |
| complaints about other products | 26% |
| the financial products that consumers complained about most to the ombudsman service in October, November and December 2013 | % |
|---|---|
| current accounts | 13% |
| house mortgages | 12% |
| credit card accounts | 9% |
| car and motorcycle insurance | 7% |
| overdrafts and loans | 5% |
| packaged bank accounts | 5% |
| buildings insurance | 4% |
| mortgage endowments | 3% |
| term insurance | 3% |
| travel insurance | 2% |
| complaints about other products | 37% |
what consumers complained about to the ombudsman service in October, November and December 2013
ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.
The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.
