The power to settle financial complaints.
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ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.
The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.
December 2001
A BBA/BSA/CML article regarding the future of the Banking and Loans Liaison Group appeared in the June 2001 edition of ombudsman news. This is a feedback statement, reporting how the BBA/BSA/CML intend to take the matter forward.
In the light of the responses received, and extensive discussion with the industry, the BBA/BSA/CML and their members have approved the setting up of a Joint Financial Ombudsman Service Steering Group (JSG) with the following structure:
BBA/BSA/CML also propose setting up a Financial Ombudsman Service Practitioners Panel, with the features detailed below. The idea of the Practitioners Panel is to facilitate dialogue between complaint-handlers within firms, and case-handlers at the Financial Ombudsman Service.
The three trade associations are currently tasked with seeking nominations for JSG, and with setting dates for meetings in 2002.
If you have any questions regarding either the JSG or the Practitioners Panel, in the first instance, please contact Chris Rawlins on 020 7216 8899 or by email at: chrisrawlins@bba.org.uk