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ombudsman news

issue 142

October 2017

FAQs about PPI

The deadline to complain about mis-sold PPI is 29 August 2019. Here are answers to some questions we’re often asked most about PPI and complaining about it.

checking if you had PPI

complaining about PPI

upcoming events …

  • CCTA annual conference - Nottingham - Thursday 2 November 2017
  • MALG annual conference - London - Monday 27 November 2017
  • IFA roundtable and smaller business - Brighton - Tuesday 5 December 2017
  • meeting consumer advisers - Hastings - Wednesday 6 December 2017
  • meeting consumer advisers - Cornwall - Tuesday 16 January 2018
  • Smaller business roundtable - Hornchurch - Wednesday 17 January 2018
  • meeting consumer advisers - Romford - Thursday 18 January 2018
  • meeting consumer and money advisers - Bristol - Monday 12 February 2018
  • IFA roundtable and smaller business event - Bristol - Tuesday 13 February 2018
  • The Gathering - Glasgow - Wednesday 21 and Thursday 22 February 2018
  • IFA roundtable and smaller business event - Norwich - Wednesday 14 March 2018

For more information – and to book – go to our news and outreach page.


Image: Charlie Sweeney
lead ombudsman and director of casework
Charlie Sweeney
lead ombudsman and director of casework

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.