an introduction to the Financial Ombudsman Service

We have recently updated an introduction to the financial ombudsman, a brief guide intended primarily for firms that don't generally have much direct contact with us. It outlines our procedures and our general approach to resolving disputes.

You can download the complete guide from our publications page.

To order copies (free of charge), contact our orderline – 020 7964 0092 – or email publications@financial-ombudsman.org.uk

Produced by the publications team at the Financial Ombudsman Service We hold the copyright to this publication. But you can freely reproduce the text, as long as you quote the source. © Financial Ombudsman Service Limited, December 2004/January 2005.