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ombudsman news

issue 42

December 2004/January 2005

welcome to insurance intermediaries from Walter Merricks chief ombudsman

I am pleased to have this opportunity to welcome insurance intermediaries, who came under our jurisdiction for the first time on 14 January 2005. This follows the expansion of our jurisdiction at the end of October 2004 to cover mortgage intermediaries.

We are not expecting to receive a significant number of complaints about mortgage or insurance intermediaries, but it is important that these firms understand our process, and that they are aware of the range of services we offer to help them. By working with firms we can help identify and reduce problems that might otherwise lead to expensive and time-consuming disputes.

The services we offer as part of this complaints-prevention work include:

Walter Merricks, chief ombudsman

ombudsman news issue 42 [PDF format]

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.