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ombudsman news

index of previous issues

issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

ombudsman news issue 70

issue 70
June/July 2008

'Many of the complaints we see involving mortgages have arisen because of a difference between how customers expect their mortgage to work - and how it works in practice.'

 

ombudsman news issue 69

issue 69
AprilMay 2008

The chief ombudsman writes: 'Openness about the ombudsman's approach, the relationship between the ombudsman and the regulatory system, and the performance of individual businesses in handling customer complaints is the way forward.'

 

ombudsman news issue 68

issue 68
March/April 2008

Covering complaints involving:

  • bank accounts
  • consumer credit
  • building insurance.

ombudsman news issue 67

issue 67
February/March 2008

Case studies involving investment-related complaints - including stockbroking and spread-betting.

 

ombudsman news issue 66

issue 66
December 2007/January 2008

Focusing on disputes about the valuation of motor vehicles by insurers - after a vehicle has been written-off in an accident.

 

ombudsman news issue 65

issue 65
October/November 2007

'Mr and Mrs J's dog, Ruby, responded well to the hydrotherapy treatment after she suffered a prolapsed disc. But when they submitted a claim under their pet insurance policy, the insurer refused to meet it.'

 

ombudsman news issue 64

issue 64
September/October 2007

'The credit-card statement that Mr L received soon after returning home from a stag weekend in Spain included several transactions he did not recognise - made at a gentlemen's club in Barcelona.'

 

ombudsman news issue 63

issue 63
July/August 2007

Focusing on financial complaints involving young consumers - including a gap-year student robbed while travelling across New Zealand in a camper van, and a 19-year-old plumber's apprentice sold an inappropriate investment.

 

ombudsman news issue 62

issue 62
June/July 2007

'We decided that the bank's sales process in this case had been flawed, and that the bank had failed to bring significant features of the payment protection insurance (PPI) policy to Mr F's attention.'

 

ombudsman news issue 61

issue 61
April/May 2007

The chief ombudsman welcomes 80,000 businesses who came under the ombudsman service's remit for the first time from 6 April 2007 - when the ombudsman's jurisdiction was extended to cover consumer credit complaints.

 

issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

image of ombudsman news

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.