The Financial Ombudsman Service year runs from 1 April to 31 March. Each June we publish our annual review, recording what has happened over the past year. But in this document – our corporate plan & budget – we look ahead. We consult on our workload forecasts and proposed budget for 2006/07. We also look further ahead, sharing with our stakeholders our agenda for the next three years. Where appropriate, we will consult specifically about any significant changes that entails.