Plan & Budget 03/04 - appendix B

	plan & budget 2003/04 for the year ending 31 March 2004

contents
	Foreword by the chairman
chapter
1	executive summary
2	performance in the year 2002/03
3	business plans
4	complaint trends
5	productivity, timeliness and service quality
6	budget 2003/04
7	tariff and case fee information

appendix
A	compulsory jurisdiction - general levy table
B	compulsory jurisdiction - case fee table
C	voluntary jurisdiction - levy tariff and case fees

appendix B
compulsory jurisdiction - case fee table

case fee
standard case fee	£360
special case fee	£600
See Chapter 5, Section 5.6 (Case Fees) of the Complaints sourcebook in the FSA Handbook for the definitions of standard case fees and special case fees.