plan & budget 2004/05
for the year ending 31 March 2005

contents

foreword by the chairman
chapter
1	executive summary
2	performance in the year 2003/04
3	business plans
4	complaint trends
5	productivity, timeliness and service quality
6	budget 2004/05
7	tariff and case fee information

appendix
A	compulsory jurisdiction — general levy table
B	compulsory jurisdiction — case fee table
C	voluntary jurisdiction — general levy tariff and case fee table
D	proposed amendments to DISP 4 rules

appendix B
compulsory jurisdiction — case fee table

case fee
standard case fee	£360	(for the third and subsequent chargeable complaint for each authorised firm, subject to the annual levy being invoiced and paid within our normal credit terms)
special case fee	£550	(for the third and subsequent chargeable complaint for each authorised firm)
See Chapter 5, Section 5.6 (Case Fees) of the Complaints Sourcebook in the FSA Handbook for the definitions of standard case fees and special case fees.