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In some cases we see, the businesses' records show that PPI wasn't sold. And in others — particularly those involving older policies — the business may no longer have records of what was sold. Or they may not have the information they'd need, to track down the details of the policies.

If the business says you didn't have a policy or pay any premiums, here are some questions to help you — or someone you're representing — figure out if you have a PPI complaint we can help with.

try these questions then if you're still not sure give us a call on 0300 123 9 123 or 0800 023 4567

try these questions then if you're still not sure give us a call on 0300 123 9 123 or 0800 023 4567

try these questions then if you're still not sure give us a call on 0300 123 9 123 or 0800 023 4567