http://www.financial-ombudsman.org.uk/ settling financial disputes, not taking sides en-GB Mon, 3 Jun 2010 17:40:00:00 GMT Tue, 1 Jun 2010 09:40:00 GMT 60 http://blogs.law.harvard.edu/tech/rss webmaster@financial-ombudsman.org.uk http://www.financial-ombudsman.org.uk/news/index.html Rip Off Britain's roadshow (Trafford Centre) – join us there if you’ve a financial problem you need to get sorted! Fri, 16 Sep 2011 17:40:10 GMT http://www.financial-ombudsman.org.uk/publications/technical.htm as part of our online technical resource – aimed primarily at businesses and advice workers – we set out the ombudsman's general approach to complaints about missed ISA allowances and disputes involving pre-existing medical conditions in short-term insurance policies Wed, 25 May 2011 10:03:30 GMT http://www.financial-ombudsman.org.uk/news/index.html meet the ombudsman this week at the Gadget Show Live at Birmingham NEC – as part of the ombudsman's outreach work with younger people who spend more on gadgets (and borrow more on credit to pay for them) Mon, 11 Apr 2011 16:39:58 GMT http://www.financial-ombudsman.org.uk/news/index.html our predecessor ombudsman scheme, the Insurance Ombudsman Bureau (IOB), opened its doors to the public for the first time in April 1981 - as the first "private sector" ombudsman in the UK, supported by consumer bodies and funded by insurance companies Fri, 01 Apr 2011 16:14:58 GMT http://www.financial-ombudsman.org.uk/news/updates/2011-fraudulentemails.html We are aware that fraudulent letters and emails claiming to come from the Financial Ombudsman Service are currently in circulation. Fri, 01 Apr 2011 16:05:58 GMT http://www.financial-ombudsman.org.uk/news/updates/2011-fraudulentemails.html We are aware that fraudulent letters and emails claiming to come from the Financial Ombudsman Service are currently in circulation. Fri, 01 Apr 2011 16:05:58 GMT http://www.financial-ombudsman.org.uk/publications/2011-ourplans.pdf our new document explains what we'll be doing – and how and why – in the financial year 2011/2012 Fri, 01 Apr 2011 15:50:58 GMT http://www.financial-ombudsman.org.uk/publications/technical_notes/pet-insurance.htm dealing with over 400 complaints a year about insurance for pets, the ombudsman service sets out its general approach to pet insurance, as part of its online technical resource Weds, 23 Mar 2011 11:16:58 GMT http://www.financial-ombudsman.org.uk/publications/technical_notes/mortgages-arrears-and-hardship.html the latest addition to our growing online technical resource sets out our general approach to the many disputes we see where a consumer has had difficulty paying their residential mortgage – and arrears have built up as a result Thur, 24 Feb 2011 12:16:58 GMT http://financial-ombudsman.org.uk/publications/technical_notes/marine-insurance.html dealing with up to 100 disputes a year involving insurance for boats, we set out our general approach to complaints about marine insurance as part of our expanding online technical resource Thur, 17 Feb 2011 16:50:58 GMT http://www.financial-ombudsman.org.uk/publications/ombudsman-news/92/92.html includes: a selection of recent insurance disputes over the way claims are settled; a snapshot of the ombudsman’s complaints figures for the third quarter of the financial year; and Natalie Ceeney, chief ombudsman, on the current situation with complaints about payment protection insurance (PPI) – and the impact of this on the ombudsman service. Thur, 10 Feb 2011 15:51:58 GMT http://www.financial-ombudsman.org.uk/assets/pdf/637_TheAsianTodayAd_C.pdf the ombudsman features in the latest issue of The Asian Today – the free monthly newspaper for consumers in the Midlands – as part of its continued awareness-raising work with Asian consumers Fri, 14 Jan 2011 17:19:58 GMT http://www.financial-ombudsman.org.uk/assets/pdf/choice_JAN-2010.pdf the latest ombudsman column in Choice magazine – the lifestyle magazine for people over 50 – focuses on how people taking a winter-break holiday can avoid insurance problems Fri, 31 Dec 2010 13:39:58 GMT http://www.financial-ombudsman.org.uk/welsh/eich_cwyn_chi_ar_ombwdsman.htm following our involvement in this year's Eisteddfod and increased regional media coverage - including a recent feature in the Western Mail - one in five people in Wales can now actively name the ombudsman service as the organisation that gets financial problems sorted Tue, 7 Dec 2010 16:55:58 GMT http://www.financial-ombudsman.org.uk/publications/technical_notes/spread-betting.htm with the ombudsman service likely to deal with over 200 spread-betting complaints this financial year, we publish our approach to disputes involving spread-betting and contracts for difference (CFDs) – as part of our expanding online technical resource Mon, 22 November 2010 16:25:58 GMT http://www.financial-ombudsman.org.uk/publications/ombudsman-news/90/90.htm recent vehicle-related case studies; banking disputes involving powers of attorney; a snapshot of our complaint figures for July to September this year; and Natalie Ceeney, chief executive and chief ombudsman, on why customer complaints can be good news for businesses. Wed, 10 November 2010 10:26:58 GMT http://www.financial-ombudsman.org.uk/publications/technical_notes/transfers-payments-and-cheques.htm the ombudsman service's online technical resource is further expanded with information about the ombudsman's general approach to banking transfers, payments and cheques Fri, 05 November 2010 17:47:58 GMT http://www.financial-ombudsman.org.uk/news/events-industry.htm over a hundred financial services practitioners take part in today's ombudsman conference for complaints handlers in London Wed, 27 October 2010 10:47:58 GMT http://www.financial-ombudsman.org.uk/news/updates/disability_now.html wheelchair basketball player, Ade Adepitan – gold-medallist at the 2005 Paralympic World Cup – visits the ombudsman service to launch the ombudsman's latest disability-awareness and customer-service programme – run in partnership with eight disability, mental health and wellbeing charities, including the Samaritans, British Dyslexia Association and Alzheimer’s Society Wed, 20 October 2010 08:44:58 GMT http://www.financial-ombudsman.org.uk/news/index.html chief ombudsman, Natalie Ceeney, speaks at Association of Financial Mutuals conference on why effective and well-managed complaints-handling is crucial Tue, 19 October 2010 08:44:58 GMT http://www.financial-ombudsman.org.uk/news/wt_ca.htm the ombudsman service runs the latest in its series of events for advice workers – with a training-day in Edinburgh for front-line community workers Wed, 5 October 2010 17:44:58 GMT http://www.financial-ombudsman.org.uk/publications/ombudsman-news/89/89.htm includes: complaints involving legal expenses insurance; disputed debit card transactions; an interview with our new operations director, Simon Rouse; and Natalie Ceeney, chief executive and chief ombudsman, on the next stages in our annual planning cycle Wed, 5 October 2010 17:41:58 GMT http://www.financial-ombudsman.org.uk/news/wt_ca.htm the ombudsman service runs the latest in its series of training-days for community and advice workers around the UK – with an event for consumer and voluntary groups in the South West Thu, 30 September 2010 06:30:58 GMT http://www.savvywoman.co.uk/c0-pages/asktheexpert.php#peter the ombudsman service's Peter Cook joins the expert panel of Savvy Woman - the money matters website for women - providing information to help people nip financial complaints in the bud Wed, 29 September 2010 18:38:10 GMT http://www.financial-ombudsman.org.uk/news/updates/complaints-data-Sept-10.html the Financial Ombudsman Service today releases its third set of six-monthly complaints data relating to individual financial businesses – including banks, insurance companies and investment firms Tue, 14 September 2010 08:15:10 GMT http://www.financial-ombudsman.org.uk/assets/pdf/EveryChildMagMar10.pdf the ombudsman features in the latest issue of Every Child – the annual guide for parents with children starting school in England and Wales– as part of its outreach work with young families Fri, 10 September 2010 15:59:10 GMT http://www.financial-ombudsman.org.uk/publications/technical_notes/financial-hardship-unaffordable-lending.htm our online technical resource is further expanded with information about the ombudsman's approach to complaints involving financial hardship and unaffordable lending related to consumer debt (for example, current account overdrafts, credit card debts, loans and hire purchase) Thu, 09 September 2010 15:55:45 GMT http://www.financial-ombudsman.org.uk/publications/ombudsman-news/88/88.htm includes: disputes over the quality of repairs arranged as part of an insurance claim; a reminder of our approach to mortgage-underfunding cases; complaints data – how, why and what we will be publishing this September; and Natalie Ceeney, chief executive and chief ombudsman, taking stock of recent trends in our workload – and focusing on our strategic plans for the future. Wed, 01 September 2010 18:47:45 GMT http://www.bcbradio.co.uk/ the ombudsman service's Emma Parker is interviewed on the drivetime show on Bradford Community Broadcasting Radio providing information on the role of the ombudsman to listeners in Yorkshire and the Humber Thu, 26 August 2010 17:34:45 GMT http://www.financial-ombudsman.org.uk/about/subject-access-requests.html as part of the section of our website on "freedom of information and data protection", we explain how people can access personal information about them that we process as part of our work – by making a "subject access request" under the Data Protection Act Wed, 25 August 2010 12:10:30 GMT http://www.financial-ombudsman.org.uk/news/wt_ca.htm the ombudsman service runs the latest in its series of events for community advisers – with a training day for front-line community workers in Bradford Tue, 24 August 2010 10:46:30 GMT http://www.financial-ombudsman.org.uk/news/updates/older_consumers.html the ombudsman features in the latest issue of Retirement Today – the lifestyle magazine for people approaching or enjoying retirement – focusing on cashpoint complaints, including top tips on how to avoid getting caught out when you take cash out Thu, 19 August 2010 15:08:10 GMT http://www.nationalcomplaintsday.com/new/index.php?wcId=26 the ombudsman is taking part in this year's National Complaints Day, giving help and tips on how to nip a financial problem in the bud and get your complaint taken seriously Fri, 13 August 2010 13:08:30 GMT http://www.financial-ombudsman.org.uk/news/wt_ca.htm our latest regional-training day for front-line advice and community workers takes place today at Hampden Park, Scotland's national stadium Wed, 11 August 2010 14:51:40 GMT http://www.financial-ombudsman.org.uk/news/updates/fraudulent-emails_10.html Fraudulent emails that claim to come from the Financial Ombudsman Service are currently in circulation. Wed, 11 August 2010 10:36:30 GMT http://www.financial-ombudsman.org.uk/accessibility/outreach_work.htm the ombudsman features in the first issue of In the Money in County Durham - the money advice guide for consumers living in the North-East - as part of our ongoing work to raise awareness of the ombudsman service Fri, 06 August 2010 17:44:15 GMT http://www.eisteddfod.org.uk/ am y tro cyntaf, bydd gwasanaeth yr ombwdsmon yn cymryd rhan yn Eisteddfod Genedlaethol Cymru ym Mlaenau Gwent (31 Gorffennaf – 7 Awst 2010) for the first time, the Financial Ombudsman Service is taking part in the National Eisteddfod of Wales Festival in Blaenau Gwent (31 July – 7 August 2010) Mon, 02 August 2010 10:48:15 GMT http://www.financial-ombudsman.org.uk/publications/ombudsman-news/87/87.htm including: insurance case studies involving travel or holidays; cases where a bank incorrectly credits an account with money meant for someone else; a snapshot of our complaint figures for the first quarter of this financial year; and Natalie Ceeney, chief executive and chief ombudsman, on the information and insight to be gleaned from customer complaints. Thu, 29 July 2010 14:19:30 GMT http://www.financial-ombudsman.org.uk/news/wt_ca.htm the ombudsman service runs the latest in its series of training-days for community and advice workers in Swansea Thu, 29 July 2010 08:50:20 GMT http://www.bbc.co.uk/newsbeat/10765017 as part of the BBC's focus on travel this week, the ombudsman service's Emma Parker is interviewed by Radio 1 news beat and BBC Working Lunch – providing information on the role of the ombudsman and how to get a travel-related problem sorted Tue, 27 July 2010 11:45:10 GMT http://www.financial-ombudsman.org.uk/news/index.html the ombudsman service is interviewed by BBC's The One Show about holidays taken out on credit cards – and what to do if something goes wrong Mon, 19 July 2010 18:01:10 GMT