http://www.financial-ombudsman.org.uk/ settling financial disputes, not taking sides en-GB Mon, 3 Jun 2010 17:40:00:00 GMT Tue, 1 Jun 2010 09:40:00 GMT 60 http://blogs.law.harvard.edu/tech/rss webmaster@financial-ombudsman.org.uk http://www.financial-ombudsman.org.uk/publications/ombudsman-news/88/88.htm includes: disputes over the quality of repairs arranged as part of an insurance claim; a reminder of our approach to mortgage-underfunding cases; complaints data – how, why and what we will be publishing this September; and Natalie Ceeney, chief executive and chief ombudsman, taking stock of recent trends in our workload – and focusing on our strategic plans for the future. Wed, 01 September 2010 18:47:45 GMT http://www.bcbradio.co.uk/ the ombudsman service's Emma Parker is interviewed on the drivetime show on Bradford Community Broadcasting Radio providing information on the role of the ombudsman to listeners in Yorkshire and the Humber Thu, 26 August 2010 17:34:45 GMT http://www.financial-ombudsman.org.uk/about/subject-access-requests.html as part of the section of our website on "freedom of information and data protection", we explain how people can access personal information about them that we process as part of our work – by making a "subject access request" under the Data Protection Act Wed, 25 August 2010 12:10:30 GMT http://www.financial-ombudsman.org.uk/news/wt_ca.htm the ombudsman service runs the latest in its series of events for community advisers – with a training day for front-line community workers in Bradford Tue, 24 August 2010 10:46:30 GMT http://www.financial-ombudsman.org.uk/news/updates/older_consumers.html the ombudsman features in the latest issue of Retirement Today – the lifestyle magazine for people approaching or enjoying retirement – focusing on cashpoint complaints, including top tips on how to avoid getting caught out when you take cash out Thu, 19 August 2010 15:08:10 GMT http://www.nationalcomplaintsday.com/new/index.php?wcId=26 the ombudsman is taking part in this year's National Complaints Day, giving help and tips on how to nip a financial problem in the bud and get your complaint taken seriously Fri, 13 August 2010 13:08:30 GMT http://www.financial-ombudsman.org.uk/news/wt_ca.htm our latest regional-training day for front-line advice and community workers takes place today at Hampden Park, Scotland's national stadium Wed, 11 August 2010 14:51:40 GMT http://www.financial-ombudsman.org.uk/news/updates/fraudulent-emails_10.html Fraudulent emails that claim to come from the Financial Ombudsman Service are currently in circulation. Wed, 11 August 2010 10:36:30 GMT http://www.financial-ombudsman.org.uk/accessibility/outreach_work.htm the ombudsman features in the first issue of In the Money in County Durham - the money advice guide for consumers living in the North-East - as part of our ongoing work to raise awareness of the ombudsman service Fri, 06 August 2010 17:44:15 GMT http://www.eisteddfod.org.uk/ am y tro cyntaf, bydd gwasanaeth yr ombwdsmon yn cymryd rhan yn Eisteddfod Genedlaethol Cymru ym Mlaenau Gwent (31 Gorffennaf – 7 Awst 2010) for the first time, the Financial Ombudsman Service is taking part in the National Eisteddfod of Wales Festival in Blaenau Gwent (31 July – 7 August 2010) Mon, 02 August 2010 10:48:15 GMT http://www.financial-ombudsman.org.uk/publications/ombudsman-news/87/87.htm including: insurance case studies involving travel or holidays; cases where a bank incorrectly credits an account with money meant for someone else; a snapshot of our complaint figures for the first quarter of this financial year; and Natalie Ceeney, chief executive and chief ombudsman, on the information and insight to be gleaned from customer complaints. Thu, 29 July 2010 14:19:30 GMT http://www.financial-ombudsman.org.uk/news/wt_ca.htm the ombudsman service runs the latest in its series of training-days for community and advice workers in Swansea Thu, 29 July 2010 08:50:20 GMT http://www.bbc.co.uk/newsbeat/10765017 as part of the BBC's focus on travel this week, the ombudsman service's Emma Parker is interviewed by Radio 1 news beat and BBC Working Lunch – providing information on the role of the ombudsman and how to get a travel-related problem sorted Tue, 27 July 2010 11:45:10 GMT http://www.financial-ombudsman.org.uk/news/index.html the ombudsman service is interviewed by BBC's The One Show about holidays taken out on credit cards – and what to do if something goes wrong Mon, 19 July 2010 18:01:10 GMT http://www.financial-ombudsman.org.uk/news/index.html the ombudsman service's Emma Parker is interviewed as part of BBC Radio Wales' focus on banks and customer service – with information on the role of the ombudsman and how consumers can get problems sorted Mon, 19 July 2010 18:01:20 GMT http://www.the-retirement-show.com/index.htm meet the ombudsman at the Retirement Show at London Olympia today and Saturday – with Peter Cook from the ombudsman service on the Your Money Matters panel chaired by Sarah Pennells of SavvyWoman Fri, 16 July 2010 10:23:50 GMT lead ombudsman, Caroline Mitchell, speaks to over 100 representatives from across the insurance industry at the Association of British Insurers' complaint management seminar Tue, 08 July 2010 11:54:10 GMT