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We’re looking for people who can see different perspectives – and who are motivated by fairness, by making a difference, and providing an excellent service.

Most of our people investigate complaints, helping to resolve a wide range of problems – whether someone’s having trouble with their bank account, struggling with payday loans, thinks an insurance payout isn’t fair, or is worried about their mortgage.

Our support teams – from finance and legal, HR and stakeholder engagement, through to IT, facilities and other operational roles – help keep the show on the road, ensuring we’re working effectively and sustainably.

We don’t ask for any standard background or qualification. In fact, we think diversity makes us more effective. Wherever you’ve come from, we’ll help you apply the experience you bring to us and grow your knowledge – whether it’s through our investigator academy, industry-recognised qualifications, on-the-job coaching and mentoring or an apprenticeship.

our current opportunities

our current opportunities

Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

our benefits

what we offer

You'll be working in a values based organisation, where you can be yourself, have varied and interesting work - and be surrounded by talented people who are passionate about the difference they make. We'll reward your hard work and commitment by giving you a range of great benefits.

diversity award winners in 2019