Curo Transatlantic Limited and SRC Transatlantic Limited

On February 25 2019, Curo Transatlantic Limited and its parent, SRC Transatlantic Limited, went into administration. Due to the nature of those companies, no protection is offered to consumers under the Financial Services Compensation Scheme. 

We’ve been working with the joint administrators from KPMG to clarify the impact on the cases already with us and whether we’d be able to take on any new cases.

The joint administrators have confirmed that whether claims will be accepted – that is, whether complaints will be upheld and someone becomes a ‘creditor’ of the insolvent company – is now a decision for them. They will also decide how much is owed to each creditor.

This means we won’t be able to progress any complaints about Curo Transatlantic Limited (trading as Wage Day Advance or Juo Loans) and/or SRC Transatlantic Limited (trading as Speedy Cash) any further, or to take on any new cases brought to us.

As a result, we expect to hand complaints to the joint administrators for them to assess. We’ll do this as soon as we can. We’ll write to individual consumers and claims management companies to explain this, to let them know that they don’t need to do anything further at this stage, and to say that the joint administrators will get in touch directly.

For further information, see KPMG’s statement, with a link to a ‘Frequently Asked Questions’ document, which includes a section entitled “Creditors and potential redress claims”.

Latest news

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

Read more 

Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.  

Press release Strategic plans and budget

Read more 

Increase to our award limits

13 March 2024

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.

Read more