Ombudsman News

Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News 188

Welcome to the latest edition of Ombudsman News. In this edition, we share information about car finance commission complaints, following the FCA’s announcement of temporary complaint-handling rules. We also highlight that there’s still time to send a response to our Plans and Budget Consultation for 2024/25.

Car finance Strategic plans and budget

Read issue 188 

Ombudsman News issue 187

Welcome to the latest edition of Ombudsman News. In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.

Q2 data Data and Insight Strategic plans and budget

Read issue 187 

Ombudsman News issue 186

Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our Annual Report and Accounts.

Annual report Economic abuse Strategic plans and budget

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Ombudsman News issue 185

Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.

H1 data Business Support Hub Recruitment

Read issue 185 

Ombudsman News issue 184

Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest data, covering complaints about financial products and services between April and June 2023. We also share the progress of our extended trial to proactively settle complaints and tell you about the roles we’re currently recruiting for.

Q1 data Buildings insurance Motor Insurance Recruitment

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Ombudsman News issue 183

Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent blog on Section 75 and chargeback complaints, our updated guidance for financial businesses on bank account closures and a reminder of the Consumer Duty. You can also read about the help our Business Support Hub can provide, and find out more about our latest vacancies.

Banking and payments Consumer Credit Motor Insurance Section 75 Consumer Duty Business Support Hub

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Ombudsman News issue 182

Welcome to the latest edition of Ombudsman News. In this edition we highlight a recent speech by our Chief Executive and Chief Ombudsman, Abby Thomas, on our role in the consumer protection landscape and our preparation for the Consumer Duty. We also share our latest annual complaints data and insight for 2022/23 – including some detail on complaints involving ‘hybrid scams’.

Annual data Home and building insurance Consumer Duty Fraud and scams Mortgages

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Ombudsman News issue 181

We highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.

Discrimination Recruitment Blog

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Ombudsman News issue 180

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.

Feedback statement H2 data Recruitment Strategic plans and budget

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.