We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
26 May 2023
Following the cold snap in December 2022, our Business Support Hub saw a rise in enquiries from insurers about ‘escape of water’ claims in unoccupied properties. James Clements – Head of Operational Contact – answers the five most common questions we've been hearing about claims for such leaks.
16 May 2023
In this blog, Lauren looks at the types of discrimination complaints people refer to us, how financial businesses should approach them and how we can help. And highlights our new guidance notes to help financial services firms understand how we approach and resolve complaints about discrimination.
16 May 2023
After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.
27 April 2023
Our CIO, Nicola Wadham celebrates women in computer technology and explains why diversity is so important at the Financial Ombudsman.
8 March 2023
This International Women’s Day, Abby Thomas, our Chief Executive and Chief Ombudsman, reflects on what equality and diversity mean for our staff and customers.
20 February 2023
The Financial Ombudsman Service resolves disputes between financial businesses and consumers in a fair and reasonable manner. But did you know that we also help financial businesses settle issues with customers before a formal complaint reaches us?