We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 7 results
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Decision Reference DRN6397711
3 Sep 2020 Copia Wealth Management Ltd UpheldInvestment and pensionsMr O has complained that the advice he was given by Copia Wealth Management Ltd (Copia) in 2015 to invest his pension value into a Discretionary Fund Management (DFM) arrangement. He says this was unsuitable for him. backgroundAn ombudsman at this service issued a provisional decision date... (12 pages)View decision -
Decision Reference DRN-2062850
17 Aug 2020 Copia Wealth Management Ltd UpheldPensions and AnnuitiesDRN-2062850 The complaintMr J complains about unsuitable advice from Copia Wealth Management Ltd (Copia) in connection with transferring his personal pension to a Self Invested Personal Pension (SIPP). What happenedIn 2016 Copia advised Mr J to transfer the value of his Scottish Widows (S... (5 pages)View decision -
Decision Reference DRN6711703
22 Jul 2020 Copia Wealth Management Ltd UpheldInvestment and pensionsMr M has complained that the investment advice he was given by Copia WealthManagement Ltd (Copia) regarding his Self-Invested Personal Pension (SIPP) was unsuitable, leaving him unable to access his pension fund when required.backgroundMr M approached Copia in late 2015 as he was consideri... (10 pages)View decision -
Decision Reference DRN-1733680
6 May 2020 Copia Wealth Management Ltd UpheldPensions and AnnuitiesDRN-1733680 The complaintMr L has complained about pension advice he received from Copia Wealth Management Ltd (CWML) in 2014. He says the advice was unsuitable. Mr L is represented in this complaint.What happenedL took advice from CWM in 2014. He was referred to them by a third party afte... (4 pages)View decision -
Decision Reference DRN0770336
30 Apr 2020 Copia Wealth Management Ltd UpheldInvestment and pensionsMr S complains that Copia Wealth Management Ltd (Copia) gave him unsuitable advice when it advised him to transfer his personal pensions into a self-invested personal pension plan (SIPP). backgroundIn December 2014, Mr S was introduced to Copia. He said he was cold-called and asked if he w... (6 pages)View decision -
Decision Reference DRN4410124
8 Apr 2020 Copia Wealth Management Ltd UpheldInvestment and pensionsMr T complains that Copia Wealth Management Ltd (Copia) gave him unsuitable advice when it advised him to transfer his personal pensions and a section 32 buy-out policy into a self-invested personal pension plan (SIPP). He also complains that Copia recommended he invest in a high-risk disc... (7 pages)View decision -
Decision Reference DRN-1092545
21 Nov 2019 Copia Wealth Management Ltd UpheldPensions and AnnuitiesDRN-1092545The complaintMs R has complained about advice she received regarding investments within her Self- Invested Personal Pension (SIPP). She’s unhappy that she can’t access all her funds despite being told that the investments held could be accessed within 30 days. What happenedMs R ... (6 pages)View decision