We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 964 results
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Decision Reference DRN-4577523
4 Mar 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4577523 Complaint Miss M is unhappy with what Monzo Bank Ltd (“Monzo”) has agreed to do to put things right after she complained about having been irresponsibly provided with a loan. Background Miss M has also complained about having been provided with an overdraft by Monzo. But we’ve ... (3 pages)View decision -
Decision Reference DRN-4448705
1 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4448705 The complaint Mr C is unhappy that Monzo Bank Ltd hasn’t refunded him the money he lost after he fell victim to an Authorised Push Payment (“APP”) scam. What happened The details of this complaint have been laid out in detail by our Investigator and are well known to both parti... (3 pages)View decision -
Decision Reference DRN-4566026
1 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4566026 The complaint Mr M is unhappy that Monzo Bank Ltd closed his account and loaded and adverse fraud marker against his name. Mr M is represented, but for ease, I will refer to him throughout. What happened As both parties are familiar with the circumstances of this complaint, I’v... (4 pages)View decision -
Decision Reference DRN-4240653
1 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4240653 The complaint Mr W initially through a representative complains that Monzo Bank Ltd (“Monzo”) have failed to refund money that Mr W lost as part of an investment scam. What happened The circumstances of the matter are well known to both parties so I will not go into too much de... (2 pages)View decision -
Decision Reference DRN-4313128
29 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4313128 The complaint Mr M complains on behalf of V, a limited company he’s a director of, that Monzo Bank Ltd closed V’s account without notice. He’d like an explanation and compensation. What happened V had an account with Monzo. On 20 November 2022 V’s account was restricted and on ... (2 pages)View decision -
Decision Reference DRN-4288174
29 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4288174 The complaint Mr H complains that Monzo Bank Ltd closed his account without notice and lent irresponsibly to him. What happened In June 2021 Monzo approved Mr H’s overdraft application of £750, with two increases in August and September 2021. Monzo also approved a loan in March... (3 pages)View decision -
Decision Reference DRN-4641794
29 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4641794 The complaint Mr B is unhappy that Monzo Bank Ltd won’t refund him the money he lost after he fell victim to a scam. Mr B is represented in this complaint by a solicitor, but for simplicity I will refer to Mr B throughout this decision, even when referencing what his representa... (5 pages)View decision -
Decision Reference DRN-4638817
29 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4638817 The complaint N, a sole trader, complains that Monzo Bank Ltd (“Monzo”) won’t refund the money it lost when it fell victim to a vehicle purchase scam. Miss B is acting on behalf on N and it was she who fell victim to the scam – so I have referred to her throughout this decision... (4 pages)View decision -
Decision Reference DRN-4643149
29 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4643149 The complaint Ms W is unhappy that Monzo Bank Ltd won’t refund her the money she lost after she fell victim to a scam. Ms W is represented in this complaint by a solicitor, but for simplicity I will refer to Ms W throughout this decision, even when referencing what her represen... (5 pages)View decision -
Decision Reference DRN-4652499
29 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4652499 The complaint Mrs F complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded a payment she says she didn’t make or otherwise authorise. What happened Mrs F says that on 19 December 2022 she saw a mobile notification to say that she had an email regarding a payment request from a... (3 pages)View decision