We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 18 results
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Decision Reference DRN-4413974
20 Mar 2025 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4413974 The complaint Mr M has complained that eBay Commerce UK Ltd (“eBay”) placed restrictions on his account that prevented him from withdrawing money from his eBay payment account. What happened To verify Mr M’s bank details, Mr M says that eBay sent him two micro deposits to h... (5 pages)View decision -
Decision Reference DRN-4330682
24 Feb 2025 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4330682 The complaint Mr W has complained that he was charged a subscription for an eBay shop package, even though he was unable to make use of it because eBay Commerce UK Ltd (“eBay”) had placed a restriction on his account. What happened Mr W had a personal eBay Marketplace accou... (6 pages)View decision -
Decision Reference DRN-5255569
14 Jan 2025 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-5255569 The complaint Mr C complains eBay Commerce UK Ltd (Commerce) asked for identification but made it difficult for Mr C to send it, then blocked his account. What happened Mr C’s held an eBay Marketplace (Marketplace) account for a number of years, and as a seller Mr C has a ... (3 pages)View decision -
Decision Reference DRN-5087449
18 Dec 2024 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-5087449 The complaint Mr X complains that eBay Commerce UK Ltd restricted access to his account and won’t pay him the money it’s holding in it. What happened Mr X registered with eBay Commerce in January 2024. Shortly after this, it asked him for some further information to confirm ... (2 pages)View decision -
Decision Reference DRN-5216334
18 Dec 2024 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-5216334 The complaint E, a limited company, complains eBay Commerce UK Ltd hasn’t fairly compensated it following its account being hacked. E is represented by Mr Z, a director. What happened E’s eBay marketplace account was hacked and numerous fraudulent items were placed for sal... (5 pages)View decision -
Decision Reference DRN-5008833
30 Oct 2024 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-5008833 The complaint Mr S complains that eBay Commerce UK Ltd is holding him liable for the amount of a transaction it reversed after a buyer made a successful claim against him as a seller. What happened I recently issued my provisional conclusions setting out the events leading ... (11 pages)View decision -
Decision Reference DRN-5102606
24 Oct 2024 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-5102606 The complaint Miss J has complained that eBay Commerce UK Ltd (“eBay”) restricted her account after it’d said that it wouldn’t. What happened On 20 June 2023, Miss J updated her first name to a shortened version, and changed her mobile phone number (the latter to avoid cour... (4 pages)View decision -
Decision Reference DRN-4937139
30 Jul 2024 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4937139 The complaint Mr A complains that eBay Commerce UK Ltd held on to money in his account without justification for three weeks, and he would like compensation. I have described the consumer as ‘Mr A’ as to use the single letter of his surname could identify him. What happened... (4 pages)View decision -
Decision Reference DRN-4674796
9 Apr 2024 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4674796 The complaint Mr G complains that eBay Commerce UK Ltd, following a transaction he’d made, failed to release his funds. What happened The details of this complaint are well known to both parties, so I will not repeat then again here. The facts are not in dispute so I will focus... (2 pages)View decision -
Decision Reference DRN-4630539
27 Feb 2024 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4630539 The complaint Ms G complains about serval missing payments sent from her account with eBay Commerce UK Ltd (“eBay”) to her bank account. What happened Ms G complains that she was missing a total amount of £2,761.98 from payments sent to her bank account from eBay. These missing... (4 pages)View decision
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