We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2685 results
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Decision Reference DRN-5423498
4 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5423498 The complaint Mrs Y complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In August 2022, Mrs Y’s ex-husband told her about an investment company he had been successfully investing with. He said he had been investing for... (9 pages)View decision -
Decision Reference DRN-5289881
3 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5289881 The complaint Miss K is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss K fell victim to a cruel investment scam after she was contacted out of the blue and enco... (3 pages)View decision -
Decision Reference DRN-5666810
3 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5666810 The complaint Miss N has complained that Revolut Ltd won’t refund money she says she has lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both par... (7 pages)View decision -
Decision Reference DRN-5628643
3 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5628643 The complaint Mr S complains Revolut Ltd didn’t clearly explain what would happen to funds taken from his account for the RevPoints Spare Change scheme before he agreed to it. Mr S explained he thought this spare change was going into a savings account. What happened Mr S sa... (3 pages)View decision -
Decision Reference DRN-5253712
3 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5253712 The complaint Mr M complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money he lost to a cryptocurrency investment scam. What happened The circumstances of the complaint are well-known to both parties. So, I don’t intend on setting these out in detail here. However, ... (5 pages)View decision -
Decision Reference DRN-5300892
3 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5300892 The complaint Mr R is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr R fell victim to a cruel investment scam. After responding to an advert he saw online, he was c... (4 pages)View decision -
Decision Reference DRN-5663224
3 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5663224 The complaint Mr E complains that Revolut Ltd won’t refund the money he lost after falling victim to a scam. What happened Mr E fell victim to a safe account scam. After his details were compromised via a phishing text, Mr E was contacted by an individual claiming to be fro... (3 pages)View decision -
Decision Reference DRN-5628699
2 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5628699 The complaint Mr B complains that Revolut Ltd has declined to reimburse payments that were made as part of a scam. What happened As both parties are familiar with the facts of this case, I’ll summarise them briefly. Mr B says that in February 2024 he received calls from a sc... (5 pages)View decision -
Decision Reference DRN-5502103
2 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5502103 The complaint The representative of the estate of the late Mr B is unhappy Revolut Ltd (“Revolut”) won’t reimburse them for the money Mr B lost when he fell victim to a scam. For the sake of readability, I will refer to Mr B throughout this decision rather than the late Mr B... (9 pages)View decision -
Decision Reference DRN-5193698
2 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5193698 The complaint Mr D is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr D fell victim to a cruel job scam. He was contacted out of the blue by someone claiming t... (6 pages)View decision
