We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2715 results
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Decision Reference DRN-5021330
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5021330 The complaint Mrs G complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Mrs G fell victim to a fake job scam after she replied to an advert about a job opportunity on social media. She was contacted on a messaging app and tol... (7 pages)View decision -
Decision Reference DRN-5103295
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5103295 The complaint Ms Z is unhappy that Revolut Ltd declined to refund money she lost as part of an investment scam. Ms Z is represented by a third party. What happened Ms Z says she was introduced to an investment company (which I’ll refer to as “G”) by a colleague. She resear... (4 pages)View decision -
Decision Reference DRN-4791956
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4791956 The complaint Miss H complains that Revolut Ltd did not refund transactions she says she did not authorise. What happened Miss H says she was contacted by an individual claiming to be from a third-party bank she has a current account with, I’ll call this bank ‘X’ for the pu... (3 pages)View decision -
Decision Reference DRN-5007002
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5007002 The complaint Mr R complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr R fell victim to a cryptocurrency investment scam. He came across an advert online for an investment firm – which I’ll call C. Mr R had been dabbling in cryptocurrency inves... (9 pages)View decision -
Decision Reference DRN-5032549
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5032549 The complaint Mr B complains that Revolut Ltd did not refund a payment he lost to a scam. What happened Mr B is represented by a claims management company on this complaint. For simplicity, I’ll refer to any submissions made either by Mr B directly or the claims management c... (8 pages)View decision -
Decision Reference DRN-5412161
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5412161 The complaint Mr R complains about the service he received from Revolut when it blocked a payment of £10,000 that Mr R intended to invest. Mr R says he authorised the payment in Revolut’s app, but it wouldn’t allow him to proceed and failed to assist him or advise him what h... (4 pages)View decision -
Decision Reference DRN-5216595
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5216595 Complaint Ms M is unhappy that Revolut didn't reimburse her after she told it she'd fallen victim to a scam. Background In late 2022, Ms M came across a post on social media promoting a lucrative investment opportunity. She expressed interest and was contacted by s... (3 pages)View decision -
Decision Reference DRN-5022408
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5022408 The complaint Mr C complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr C came across a c... (3 pages)View decision -
Decision Reference DRN-4952306
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4952306 The complaint Mr I complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr I fell victim to a fake job scam after he was co... (10 pages)View decision -
Decision Reference DRN-5410362
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5410362 The complaint A company which I’ll call ‘C’ complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent several payments to account’s held with the Electronic Money Institution (‘EMI’) as a result of a scam. The complaint is brought on C’s behal... (7 pages)View decision
