We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3591122
10 Aug 2023 Pensionhelp Limited UpheldPensions and AnnuitiesDRN-3591122 The complaint Mr S complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Pensionhelp Limited is responsible for answering this complaint and so to keep things consist... (12 pages)View decision -
Decision Reference DRN-4285070
10 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4285070 Complaint Mr K is unhappy that Wise Payments Limited hasn’t refunded the money he lost to a scam. Background Mr K was looking for work. He made contact with what appeared to be a recruitment agency online. Unfortunately, that contact turned out to be a fraudster rather than a l... (3 pages)View decision -
Decision Reference DRN-4278291
10 Aug 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4278291 The complaint Mrs F complains that Fairmead Insurance Limited (“Fairmead”) has unfairly handled an escape of water claim under her home insurance. Any reference to Fairmead includes its respective agents or representatives. What happened The background of this complaint is well... (4 pages)View decision -
Decision Reference DRN-4280056
10 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4280056 Complaint Miss A has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss A with a loan for £1,200.00 in September 2021. This loan had a term of 18 months and ... (3 pages)View decision -
Decision Reference DRN-4066076
9 Aug 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-4066076 The complaint Miss D complains that Barclays Bank Plc declined her credit card and provided conflicting advice about the balance. What happened Miss D holds a business credit account and a business credit card with Barclays. The credit card was linked to the business account mo... (2 pages)View decision -
Decision Reference DRN-4292339
9 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4292339 The complaint Mrs B and Mr B complain about Aviva Insurance Limited’s (“Aviva”) handling of their claim under their home insurance policy. Mrs B has acted as the main representative during the claim and complaint process. So, for ease of reference, I will refer to any actions t... (3 pages)View decision -
Decision Reference DRN-4293211
9 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4293211 The complaint Mr A complains that Barclays Bank UK PLC unfairly closed his accounts. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr A has held accounts with Barclays for several years. Mr A has told ... (3 pages)View decision -
Decision Reference DRN-4293196
9 Aug 2023 Lex Autolease Ltd UpheldConsumer CreditDRN-4293196 The complaint Mr L complains about the quality of a van that was supplied to him under a hire agreement with Lex Autolease Limited, trading as Lex Autolease. What happened In March 2018 Mr L took out a hire agreement with Lex for a new van. Under its terms, he was to pay £423.4... (7 pages)View decision -
Decision Reference DRN-4293194
9 Aug 2023 PCF Bank Limited UpheldConsumer CreditDRN-4293194 The complaint Mr B is complaining about PCF Bank Limited’s decision to lend to him. What happened In August 2018, Mr B entered into a conditional sale agreement with PCF to finance the purchase of a car. He paid a deposit of £4,000 and borrowed £10,000 over a 48-month term, wit... (5 pages)View decision -
Decision Reference DRN-3900252
9 Aug 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3900252 The complaint Mrs H complains that Metro Bank PLC won’t refund money she lost when she fell victim to an investment scam. Mrs H is being represented by solicitors in her complaint. What happened Mrs H was looking for opportunities to grow her income. She’s said that in June 202... (5 pages)View decision
