We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3772601
17 Feb 2023 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3772601 The complaint Miss A has complained that Omni Capital Retail Finance Limited (“OCRF”) rejected her claim against it under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to her purchase of some solar panels. Miss A is represented by a claims management compan... (3 pages)View decision -
Decision Reference DRN-3972955
17 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3972955 The complaint Mrs P and Ms N complain on behalf of the estate of the late Mr P. They complain that Gallium Fund Solutions Limited (Gallium) mis-sold Mr P three bonds. They say he was told his investments were regulated by the Financial Conduct Authority (FCA) and protected by t... (6 pages)View decision -
Decision Reference DRN-3950304
17 Feb 2023 Santander UK Plc UpheldMortgagesDRN-3950304 The complaint Mr C complains that Santander UK Plc gave him incorrect information about his mortgage and he lost out as a result. What happened In January 2022 Mr C called Santander to enquire about porting his mortgage from his existing property (property A) to a new self-buil... (5 pages)View decision -
Decision Reference DRN-3972752
17 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3972752 The complaint Company S is unhappy that HSBC UK Bank Plc wouldn’t reimburse the money S lost due to an authorised push payment scam. What happened The background to the complaint is well known to both parties and so I won’t repeat it at length here. Briefly, as I understand it,... (5 pages)View decision -
Decision Reference DRN-3608542
17 Feb 2023 Citibank UK Limited UpheldInvestmentsDRN-3608542 The complaint Mr N, Miss N and Mrs V complain about the service they’ve received from Citibank UK Limited. They’re unhappy that tax forms were rejected which resulted in them having to pay tax unnecessarily. What happened The background to this complaint is well known to both p... (2 pages)View decision -
Decision Reference DRN-3906363
17 Feb 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3906363 The complaint Mr R complains that Santander UK Plc didn’t do enough to help him when he disputed a payment from his account. What happened Mr R says he didn’t make a payment of £4,275 from his account on 4 January 2022. He raised this with Santander and confirmed he hadn’t made... (3 pages)View decision -
Decision Reference DRN-3944249
17 Feb 2023 Clear Score Technology Limited UpheldConsumer CreditDRN-3944249 The complaint Mr C complains that Clear Score Technology Limited allowed a third party to fraudulently access his credit file. What happened Last year, a fraudster was able to open a Clear Score account in Mr C’s name and get access to his credit file. Around four days after th... (2 pages)View decision -
Decision Reference DRN-3969683
17 Feb 2023 Covea Insurance plc UpheldInsuranceDRN-3969683 The complaint Mr B complains about Covea Insurance plc’s decision to decline a claim made under his pet insurance policy. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mr B has been represented by a fami... (5 pages)View decision -
Decision Reference DRN-3731283
17 Feb 2023 Sterling Wealth Ltd UpheldPensions and AnnuitiesDRN-3731283 The complaint Mr M’s representative has complained, on his behalf, that Periscope Wealth Ltd (PWL), an appointed representative of Sterling Wealth Ltd (SWL) unsuitably advised him to transfer his existing personal pension policy (PPP) to a self invested personal pension (SIPP).... (6 pages)View decision -
Decision Reference DRN-3972413
17 Feb 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3972413 The complaint In summary, Mr W complains about the length of time Aviva Life and Pensions UK Limited, took to issue him with pension transfer forms that he asked for. He believes it has delayed the transfer of his pension fund. And he thinks it has asked him to get financial ad... (7 pages)View decision
