We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3953302
16 Feb 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3953302 The complaint Miss M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) didn’t carry out proportionate affordability checks before it granted her loans. Had it done so, MoneyBoat would’ve likely discovered she was having financial difficultie... (5 pages)View decision -
Decision Reference DRN-3924912
16 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3924912 The complaint Mr H complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) took £1,000 from his account. What happened Mr H had a current account with Barclays, and a Barclaycard. The Barclaycard was settled each month by direct debit from his Barclays current ... (2 pages)View decision -
Decision Reference DRN-3949885
16 Feb 2023 AWP P&C SA UpheldInsuranceDRN-3949885 The complaint Mrs E complains that AWP P&C SA imposed a requirement for a PCR test result which they then haven’t reimbursed her for and that they have provided poor customer service. What happened In October 2021 Mrs E booked tickets for an event on 10 June 2022 and bough... (3 pages)View decision -
Decision Reference DRN-3733742
16 Feb 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3733742 The complaint Mr S complains about the advice JLT Wealth Management Limited gave to him concerning transferring the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan. He says the advice was unsuitable for him and believes this has c... (6 pages)View decision -
Decision Reference DRN-3933187
16 Feb 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3933187 The complaint Miss I complains that Santander UK Plc (“Santander”) refused to amend her credit file despite upholding her complaint regarding the service she received when trying to evidence her status as a student and complete a budget planner to agree an arrangement to repay ... (2 pages)View decision -
Decision Reference DRN-3970121
16 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3970121 The complaint Miss O has complained that Barclays Bank UK PLC (“Barclays”) acted irresponsibly by providing her with an overdraft and increasing her limit. She says the lending has caused her severe detriment as she hasn’t been able to pay back the overdraft. What happened In M... (3 pages)View decision -
Decision Reference DRN-3944238
16 Feb 2023 BUPA Insurance Limited UpheldInsuranceDRN-3944238 The complaint Ms C is unhappy that BUPA Insurance Limited didn’t inform her that she could save money by switching to a different private medical insurance policy it offered. As such she says she has been paying considerably more for her private medical insurance for many years... (6 pages)View decision -
Decision Reference DRN-3969873
16 Feb 2023 Capital Professional Limited UpheldPensions and AnnuitiesDRN-3969873 The complaint Mrs A’s complaint against Capital Professional Limited (trading as Ascot Lloyd) is about the advice she was given to switch her pension plan to another pension provider. She says as a result of the switch she lost out on a guaranteed annuity rate (GAR). What happe... (6 pages)View decision -
Decision Reference DRN-3861149
16 Feb 2023 Lloyds Bank PLC UpheldMortgagesDRN-3861149 The complaint Ms M complains that Lloyds Bank PLC didn’t fully consider FCA guidelines about interest only mortgages coming to an end when declining her request for a five-year extension on her mortgage term. What happened In 2008, Ms M took an interest only mortgage for approx... (4 pages)View decision -
Decision Reference DRN-3969937
16 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3969937 The complaint Miss R complains that Everyday Lending Limited trading as Everyday Loans (EDL) irresponsibly agreed a loan for her and didn’t offer her an affordable settlement figure. What happened EDL agreed a loan of £2,338 for Miss R in June 2021. The total amount owed was £5... (4 pages)View decision
