We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-5233736
18 Feb 2025 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5233736 The complaint Mrs C and Mr C have complained about Watford Insurance Company Europe Limited. They weren’t happy about the way it declined a claim under their motor insurance policy. Any reference to Watford Insurance includes any agents that it is responsible for unless spec... (2 pages)View decision -
Decision Reference DRN-5309913
18 Feb 2025 BISL Limited UpheldInsuranceDRN-5309913 The complaint Mr B complains about how BISL Limited, an insurance intermediary, administered his motor insurance policy. What happened There’s been considerable confusion in this case. In summary, Mr B had a motor insurance policy administered by BISL. In October 2023, it s... (5 pages)View decision -
Decision Reference DRN-5170911
18 Feb 2025 Interactive Investor Services Limited UpheldInvestmentsDRN-5170911 The complaint Mr W complains Interactive Investor Services Limited (‘Interactive Investor’) closed his Stocks and Shares ISA and share dealing accounts without his permission. What happened Mr W held three accounts with Interactive Investor; a share dealing account opened on... (3 pages)View decision -
Decision Reference DRN-5338495
18 Feb 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5338495 The complaint Ms T complains that Royal & Sun Alliance Insurance Limited (“RSA”) avoided her policy and declined her claim for damage resulting from an escape of water, under her home buildings insurance policy. What happened In December 2022 Ms T contacted RSA to make ... (4 pages)View decision -
Decision Reference DRN-4867545
18 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-4867545 The complaint Mr E complains that Santander UK Plc will not meet his claim for a refund after he fell into dispute with a timeshare relinquishment business. Mr E has been professionally represented in bringing this complaint, so any reference to his arguments and submissions... (4 pages)View decision -
Decision Reference DRN-5277147
18 Feb 2025 Carfinance247 Limited UpheldConsumer CreditDRN-5277147 The complaint Miss B has complained about the cost of a ‘peace of mind’ pack added to her finance agreement with Carfinance247 Limited (‘CF247’). What happened In April 2023, Miss B entered into a finance agreement with CF247 for a used car. Soon afterwards, she noticed she’... (2 pages)View decision -
Decision Reference DRN-4937946
18 Feb 2025 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4937946 The complaint Mr H complains that Toyota Financial Services (UK) PLC (“TFS”) supplied a car that wasn’t as described. Mr H says he was led to believe the car would be supplied with an alarm and immobiliser and as this has turned out not to be the case, he’d like the alarm re... (3 pages)View decision -
Decision Reference DRN-5265290
18 Feb 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5265290 The complaint Mr M has complained that Creation Consumer Finance Ltd “Creation” rejected his claim against it under Section 75 of the Consumer Credit Act 1974 “The Act”. What happened Mr M bought solar panels (the system) for his home in 2021. The purchase was funded by a l... (4 pages)View decision -
Decision Reference DRN-5336994
18 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5336994 The complaint Mr A complains Barclays Bank UK PLC acted unfairly in refusing him access to money he held with it. He says he lost out as a result of being unable to undertake transactions. What happened I issued my provisional decision on this complaint, setting out what I i... (4 pages)View decision -
Decision Reference DRN-5334957
18 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5334957 The complaint Mr E complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr E says he was approached b... (42 pages)View decision
