We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 187 results
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Decision Reference DRN3402040
25 Mar 2020 Quilter Financial Services Ltd UpheldInvestment and pensionsMr M complains about advice from an appointed representative of Quilter Financial Services Ltd (‘Quilter’), to transfer his pension in 2011. Mr M says his objectives could have been better met by an internal fund switch. By doing so, he would have avoided the additional costs and risks of ... (6 pages)View decision -
Decision Reference DRN-4408411
20 Oct 2023 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-4408411 The complaint Mr K has complained, through his representative, about the advice he received from Quilter Financial Services Ltd to transfer his personal pensions to a Self-Invested Personal Pension (SIPP). He considers the advice was negligent and that he suffered a financial l... (4 pages)View decision -
Decision Reference DRN-2932075
12 Oct 2021 Quilter Financial Services Ltd UpheldInvestmentsDRN-2932075 The complaint Mr K complains that Bespoke Financial Guidance Limited did not provide him with the agreed service. He wants it to refund its fees and to compensate him for any loss in potential growth of his portfolio. Bespoke Financial Guidance is an appointed representative of... (3 pages)View decision -
Decision Reference DRN-2931933
12 Oct 2021 Quilter Financial Services Ltd UpheldInvestmentsDRN-2931933 The complaint Mrs K complains that Bespoke Financial Guidance Limited did not provide her with the agreed service. She wants it to refund its fees and to compensate her for any loss in potential growth of her portfolio. Bespoke Financial Guidance is an appointed representative ... (3 pages)View decision -
Decision Reference DRN-3993157
7 Apr 2023 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3993157 The complaint Mr J says Clear Financial Service (UK) Limited (CFS) was negligent in the services provided and the arrangements made when he tried to access benefits from his personal pension. He says this happened at a very difficult time for him personally, adding to his stres... (7 pages)View decision -
Decision Reference DRN-3895974
12 Dec 2023 Quilter Financial Services Ltd UpheldInvestmentsDRN-3895974 The complaint Mr M complains that an appointed representative of Quilter Financial Services Ltd provided him with unsuitable investment advice. What happened Mr M, along with his wife, had a long-standing advisory relationship with an adviser working for an appointed representa... (3 pages)View decision -
Decision Reference DRN-4237657
12 Dec 2023 Quilter Financial Services Ltd UpheldInvestmentsDRN-4237657 The complaint Mrs M complains that an appointed representative of Quilter Financial Services Ltd provided her with unsuitable investment advice. What happened Mrs M, along with her husband, had a long-standing advisory relationship with an adviser working for an appointed repre... (3 pages)View decision -
Decision Reference DRN-3895968
12 Dec 2023 Quilter Financial Services Ltd UpheldInvestmentsDRN-3895968 The complaint Mr and Mrs M complain that an appointed representative of Quilter Financial Services Ltd provided them with unsuitable investment advice. What happened Mr and Mrs M had a long-standing advisory relationship with an adviser working for an appointed representative o... (2 pages)View decision -
Decision Reference DRN-3816799
21 Nov 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3816799 The complaint Mr R has complained about the time it took Quilter Financial Services Ltd to process a full withdrawal from his personal pension policy (PPP), which Mr R has said caused him financial loss. What happened Mr R wished to withdraw his pension funds from his PPP with ... (5 pages)View decision -
Decision Reference DRN-3798221
10 Nov 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3798221 The complaint Mr F’s representative has complained, on his behalf, that an appointed representative of Quilter Financial Services Ltd – Beaulieu Wealth Management (BWM) - unsuitably advised him to transfer his personal pension policies (PPPs) to a flexi access drawdown (FAD) pl... (7 pages)View decision
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